As a strange year drew to a close, I thought it was about time I sat down and went over what exactly had gotten me and my team through these unprecedented times. Not only was there a pandemic, but for us running businesses in the UK or with a presence there, we’ve also had to contend with the dreaded B-word. I’ve been working a long time on automation and simplifying the process of running a business. Over the course of my career, I’ve learned a thing or two about how to improve businesses, but I’ve never had to overcome as…

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