This article was written by Andrew Davidson and originally published on Capiche, a secret society for SaaS power users, building a new community of people who care about software to make the SaaS industry more transparent, together. It used to be that automation was limited to factory floors and robot product lines. Now, automating business tasks is sweeping across every market — and fast! In 2020, just about everyone has used — or at least heard of — apps like Zapier, IFTTT, and Integromat, or at least used built-in automation tools and workflow builders inside apps like Slack. For many businesses,…

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