Capiche is a secret society for SaaS power users, building a new community of people who care about software to make the SaaS industry more transparent, together. This article was written by Matthew Guay, Capiche‘s founding editor and former senior writer at Zapier. The problems with email were there from the beginning. You’d be reading documentation, see something to improve, and wish you could tell the author. For MIT’s programming staff in 1965, that idea led to the invention of email. “A new command should be written to allow a user to send a private message to another user which may be…

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