IT failures are more common than we think. Admitting that you have a problem means there is a risk in doing business with you, and that leads to customer churn. Most companies try to conceal their failures and pretend there is nothing wrong. Ultimately, the clients suffer. For banks and financial institutions, such problems are particularly unsettling. IT disruptions lock costumers out of their accounts, disabling them from paying for food, rent or petrol. Not only is there a financial loss because of customer churn and damage control, but the institutions are sometimes fined for their IT shortcomings. Still, the…

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